Welcome to our website. By using and browsing this website, the user agrees to comply with and abide by the following terms and conditions of use, which, together with our privacy policy, govern your link to the www.comtesselisbonne.pt
Our terms and conditions define the policies and procedures we have for the booking operations, providing useful information and users guarantees.
IDENTIFICATION
Comtesse Lisbonne Guest House is a guesthouse, with register number 108630/AL, and owned by Troféu Capitulo, Lda. (NIF: PT513041770), located at Rua dos Navegantes, bloco 8, 1ºB, 2710-702 Sintra, PORTUGAL and with the following contacts:
Email: reservas@comtesselisbonne.pt
Phone Number: (+351) 964 071 100
The terms and conditions of the current document applies to the relation between the potential guest, onwards Client, and the company Troféu Capítulo, Lda, from the moment of the booking request until the end of the guest stay.
In case of no foreseen situations in the terms and conditions, it will be used the applicable legislation. IDENTIFICATION
Comtesse Lisbonne Guest Apartments is a guesthouse, with register number 91441/AL, and owned by Additional Decision, Lda. (NIF: PT513281045), located at Rua dos Navegantes, bloco 8, 1ºB, 2710-702 Sintra, PORTUGAL and with the following contacts:
Email: reservas@comtesselisbonne.pt
Phone Number: (+351) 964 071 100
The terms and conditions of the current document applies to the relation between the potential guest, onwards Client, and the company Additional Decision, Lda, from the moment of the booking request until the end of the guest stay.
In case of no foreseen situations in the terms and conditions, it will be used the applicable legislation.
BOOKING POLICY
Bookings can be made by phone, email, our web page or through the different booking platforms. The booking made by phone, email, our web page or through the different booking platforms are subject to availability.
Minim stay is 2 days, except Christmas and New Year’s Eve with 3 days minim stay or any other specific situation.
PAYMENT POLICY
Bookings are guaranteed after 100% of the total value of the booking are paid by bank transfer or cash, 15 days before check in and only after the payment split reception by email.
The booking will be automatically canceled if the payment required is not done in time.
After the booking, the guest will receive an email with the payment instructions.
CANCELLATION POLICY
The booking cancellation is subject to the following conditions:
Until 15 days before the check in date, the client will receive the total amount paid until that moment (100% on the total booking);
During the 14 days previous to the check in date, it will be charged 50% of the total booking;
In case of no show, it will be also charged the first night;
If the guest is already in house, the stay can be interrupted but with no refund.
We recommend to have a travel insurance, in case you have any unexpected situation and need to cancel the booking.
CHECK IN AND CHECK OUT
Rooms are available on the check in date from 3pm. In case you have no reservation and you request a room, it is subject to availability.
During check in the client needs to identify himself and have a valid Id card (national identification card/Passport) to be checked.
At check out day, the client needs to have the room free and without no damages and leave it until 11am.
Check in and Check out can be done outside of the schedule, but only if availability is checked and agreed with the accommodation managers and can be charged an additional rate.
On the checkout date, if the guest doesn’t get the room free until 11am, without any justification or previous agreement, it will be charged immediately a compensation of an extra night. The guest will have access to the room only if agreed with the managers and the room is available for that period of time. If no availability, the guest needs to leave the place in 2 hours maximum.
We have no 24 hours reception service. We appreciate if the guests can inform us the expected arrival schedule.
TERMS OF USE
Only people register in the booking can use the accommodation. Visits only can temporarily visit guests with previous consent of the management.
Clients and their guests, have to treat all guests in a respectful way.
Private parking, when applicable, should be used by the accommodation’s rules and conditions.
All broken, damaged, and theft products linked with the client will be charged, being the same responsible for paying a fee corresponding to the value of the replacement/ repair.
Children under 14 years of age must be supervised by an adult guest at all times during their stay, we are not responsible for any possible accidents.
We are not responsible for personal belongings that may disappear within your premises. The Customer must always close the access door to the respective accommodation, as well as the main gate.
In case of an emergency, the Client must call the contacts provided in the Regulation existing in the accommodation.
ANIMALS
It is not allowed to house animals in our accommodation. The introduction, by the Client, of animals in the accommodation, allows the management entity to inform the Client of the obligation to leave, without being refunded the amounts already paid by the contracted period of stay.
NOISE/ INAPPROPRIATE BEHAVIOR
As a matter of respect and understanding towards the other Customers, as well as the residents of the area in which the accommodation is located, special attention is requested to minimize activities that may cause noise that may annoy the people concerned, among others. between 10 pm and 8 am.
If the behavior of the Client or any of the members of his group during the stay is considered inappropriate and liable to cause danger or disturbance to other clients or to the properties, the management company reserves the right to cancel the reservation immediately. In these situations, there will be no compensation or refund. The company also reserves the right to cancel future bookings by the same customer.
ACESS TO THE ACCOMODATION BY THE MANAGING ENTITY
The management entity, or another element designated by it, will have the right to enter the accommodation, during the Customer’s stay, in order to carry out cleaning work (if the need arises or at the Customer’s request), repairs or other necessary work. The Client will always be informed of the date and time.
ACCOMODATION PRICES ANS OTHER PRICES
The price of the stay to be paid by the Client is the trade off for the use of the accommodation, in the period between arrival and departure.
The total price of the stay will be charged per night, regardless of whether the Client actually used the accommodation or not.
The applicable rates will be the agreed prices or the prices established in the price list of the chosen accommodation, valid on reservation date. The establish reserves the right to update prices, with timely information given to the Customer.
The rates and amounts indicated for the stay include VAT at the legal rate in force, unless expressly stated otherwise.
(Specific payment terms may apply to travel agencies, tour operators and other entities.)
PAYMENT CONDITIONS
The Payment of the stay value and extra services (extra bed) must be paid at the check-in. We accept payments in cash, ATM or bank transfer.
Checks are not accepted.
SECURITY DEPOSIT
There is a security deposit (€100.00) – to be paid in cash or by bank transfer, on the check-in, which will be returned at check-out, if there are no damages.
This rule can be canceled at the check-out of each stay by agreement.
CLAIMS
Each guest house has a complaints book.
Any complaints or suggestions should be forwarded to management. If there is actually any type of constraint in the accommodation, the management has the right to choose for repair and relocate the Client on a same contracted category accommodation. Only complaints that are likely to jeopardize the level of service and quality of the accommodation will be considered.
MANAGEMENT RESPONSIBILITY
The company is responsible for ensuring adequate hygiene, cleanliness and safety conditions for Customers.
The company will not be responsible for personal belongings that may disappear within its premises.
The company assumes no liability for loss of data provided by the Customer in the event of electronic transmission of payment data.
The company will not be liable to the Client in case of delay in providing the accommodation, in case of force majeure. The company will not be liable to the Client in case of delay in providing the accommodation, in case of force majeure.
NOTIFICATION DUTY
In the event of theft, property damage, fire, flooding or other damage to the accommodation, the Client must immediately inform the management entity and collaborate in the resolution of the situation.
TERMINATION
The management entity has the right to terminate the stay if the Client fails to pay the amount due, as well as if the Client exhibits any behavior that affects good coexistence, peace or hygiene.
The Client may request the end of his stay at any time until 7pm, to take effect from 12pm on the following day, with no refund of the amounts paid.
DATA PROTECTION
The personal data of the Client and his/her companion(s), if applicable, will be stored and processed by the managing entity and services providers, in accordance with the Law, to deliver the services requested by the Client and for advertising campaigns.
The Customer will have the right to object, at any time, to the use of personal data for advertising purposes, and must inform the management entity. Unless otherwise specified, the Customer’s personal data must be deleted when the legal retention period ends.
GENERAL CONDITIONS
The Terms and Conditions regulate the Client’s stay in Comtesse Lisbonne accommodation.
The nullity of one or more of the above provisions does not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, the closest to the commercial and legal intentions of the parties, or if this is not possible by Portuguese legislation in force.
OVERBOOKINGS
In any situation of overbooking detected, we will immediately contact the Customer, in order to proceed with allocate him in another establishment with similar characteristics, within a radius of 50 km and, if this situation is impossible, we will return the payment.
